jelebet Privacy Policy

1. Who We Are

This Privacy Policy is issued by jelebet ("Company," "we," "us," or "our"), the operator of the online gaming platform accessible at jelebet.club. jelebet is licensed and regulated by the Philippine Amusement and Gaming Corporation (PAGCOR) and operates in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, as administered by the National Privacy Commission (NPC).

For the purposes of applicable data protection law, jelebet acts as the data controller with respect to the personal data of registered players and visitors to the jelebet Platform. Our designated Data Protection Officer (DPO) may be reached through the contact channel specified in Section 14 of this Policy.

2. Personal Data We Collect

jelebet collects the following categories of personal data from players and Platform visitors:

2.1 Identity and Registration Data

• Full legal name as it appears on government-issued identification
• Date of birth (used to verify the minimum age requirement of 21 years)
• Nationality and country of residence
• Government-issued identification document number and type
• Profile photograph (where submitted for identity verification purposes)

2.2 Contact Data

• Registered mobile number (Philippine or international format)
• Email address
• Residential or mailing address

2.3 Financial Data

• GCash or PayMaya account number, BPI, BDO, Metrobank, or UnionBank account details submitted for deposit or withdrawal processing
• Transaction history including deposit amounts, withdrawal amounts, and dates
• Source of funds declarations where required under PAGCOR anti-money laundering obligations

2.4 Gaming Activity Data

• Betting history, game session records, stake amounts, outcomes, and bonus utilisation
• Responsible gaming settings, deposit limits, loss limits, and self-exclusion records

2.5 Technical and Usage Data

• IP address, device identifiers, browser type and version, and operating system
• Login timestamps, session duration, and navigation patterns within the Platform
• Geolocation data at the time of login (country and approximate region) for compliance purposes

2.6 Communications Data

• Records of communications with jelebet support, including live chat transcripts and email correspondence
• Complaint and dispute records

3. How We Collect Your Data

jelebet collects personal data through the following means:

• Direct submission: Information you provide when registering an account, completing identity verification, making deposits or withdrawals, or contacting our support team.
• Automated collection: Technical and usage data collected automatically through cookies, server logs, and similar technologies as you interact with the Platform.
• Third-party verification: Identity and age verification data received from licensed KYC (Know Your Customer) service providers engaged by jelebet to fulfil regulatory obligations.
• Payment processors: Transaction confirmation and status data received from GCash, PayMaya, and banking partners in connection with deposit and withdrawal processing.
• Regulatory sources: Data received from PAGCOR or other Philippine regulatory bodies in connection with compliance inquiries or mandatory reporting obligations.

4. Why We Process Your Data

jelebet processes your personal data for the following purposes:

• Creating and administering your jelebet account and verifying your identity and age eligibility
• Processing deposits, withdrawals, and bonus transactions through your chosen payment method
• Delivering the games, features, and services available on the Platform
• Detecting and preventing fraud, money laundering, underage gambling, and other prohibited conduct
• Fulfilling mandatory reporting and record-keeping obligations under PAGCOR regulations and Philippine anti-money laundering law
• Providing customer support and resolving disputes or complaints
• Administering responsible gaming tools including deposit limits, self-exclusion, and session alerts
• Improving Platform performance, user experience, and security through aggregated analytics
• Sending transactional communications relating to your account, such as deposit confirmations, withdrawal updates, and security alerts
• Sending promotional communications where you have opted in to receive them, in accordance with applicable Philippine marketing regulations

5. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, jelebet processes your personal data on the following legal bases:

• Contractual necessity: Processing required to create and manage your account, process transactions, and deliver the gaming services you have requested.
• Legal obligation: Processing required to comply with PAGCOR licensing conditions, anti-money laundering reporting obligations, age verification requirements, and other applicable Philippine law.
• Legitimate interest: Processing for fraud prevention, Platform security, responsible gaming monitoring, and aggregated analytics, where such interests are not overridden by your privacy rights.
• Consent: Processing for optional promotional communications, where we rely on your explicit opt-in consent, which you may withdraw at any time.

6. Sharing Your Personal Data

jelebet does not sell or rent your personal data to third parties. We may share your data with the following categories of recipients strictly for the purposes described in this Policy:

• Identity verification providers: Licensed KYC and age-verification services engaged to fulfil PAGCOR compliance obligations.
• Payment processors: GCash, PayMaya, banking partners, and payment gateway providers required to process your deposits and withdrawals.
• Game software providers: RNG and live dealer game providers whose software runs on the jelebet Platform — these providers may receive game session data necessary to operate their games.
• Regulatory authorities: PAGCOR and any other Philippine government or regulatory body to which jelebet is required by law to disclose information.
• Law enforcement: Philippine law enforcement agencies or courts where jelebet is compelled by valid legal process to disclose data.
• Professional advisers: Legal counsel, auditors, and compliance consultants engaged by jelebet under professional confidentiality obligations.

All third-party processors engaged by jelebet are subject to data processing agreements that require them to handle your data securely and only for the specified purpose.

7. International Data Transfers

Some of jelebet's third-party service providers may process or store data in jurisdictions outside the Philippines. Where such transfers occur, jelebet takes steps to ensure that adequate safeguards are in place, including contractual data protection clauses consistent with the requirements of the Philippine Data Privacy Act and NPC guidelines. jelebet will not transfer your personal data to a jurisdiction that does not provide an adequate level of protection without first implementing appropriate safeguards.

8. Data Retention

jelebet retains your personal data for as long as your account remains active and for such additional period as is required by applicable law and regulation. Specific retention periods include:

• Account registration and identity verification records: retained for a minimum of five (5) years following account closure, as required under PAGCOR anti-money laundering obligations.
• Transaction and gaming activity records: retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications: retained for three (3) years from the date of the interaction.
• Marketing consent records: retained for the duration of your consent and for such period thereafter as is required to demonstrate compliance.

After the applicable retention period expires, your data will be securely deleted or anonymised in accordance with jelebet's data lifecycle management procedures.

9. Security Measures

jelebet implements technical and organisational security measures appropriate to the nature and sensitivity of the personal data we process. These measures include, but are not limited to:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the jelebet Platform
• Encryption of sensitive data fields — including financial account details — at rest
• Role-based access controls restricting employee access to personal data on a strict need-to-know basis
• Regular security assessments and penetration testing of the Platform infrastructure
• Incident response procedures for detecting, reporting, and managing data security incidents in compliance with NPC notification requirements

No security system is impenetrable. In the event of a data breach that creates a risk to your rights and freedoms, jelebet will notify affected players and the NPC in accordance with applicable legal timelines.

10. Cookies and Tracking Technologies

jelebet uses cookies and similar technologies on the Platform for the following purposes:

• Essential cookies: Necessary to maintain your logged-in session, remember your preferences, and ensure the Platform functions correctly. These cookies cannot be disabled without affecting Platform functionality.
• Analytics cookies: Used to collect aggregated, anonymised data about how players use the Platform, enabling jelebet to improve performance and user experience.
• Security cookies: Used to detect and prevent fraudulent login attempts and protect against cross-site request forgery.

jelebet does not use third-party advertising or behavioural tracking cookies. You may manage cookie preferences through your browser settings; however, disabling essential cookies may impair your ability to log in or use certain Platform features.

11. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jelebet:

• Right to be informed: The right to know what personal data jelebet holds about you and how it is processed — as documented in this Policy.
• Right of access: The right to request a copy of the personal data jelebet holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data where there is no overriding legal basis for continued retention.
• Right to object: The right to object to certain types of processing, including direct marketing.
• Right to data portability: The right to receive your personal data in a structured, machine-readable format where technically feasible.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe jelebet has breached its data protection obligations.

To exercise any of these rights, contact jelebet's Data Protection Officer through the in-platform live support channel or the email address in the footer of this page. jelebet will respond to verified data subject requests within thirty (30) calendar days of receipt.

12. Children and Minors

The jelebet Platform is strictly intended for individuals who are 21+ years of age. jelebet does not knowingly collect personal data from individuals under 21 years old. If jelebet becomes aware that a minor has registered an account or provided personal data, that account will be immediately suspended, any associated balance will be frozen pending review, and the personal data will be deleted in accordance with applicable regulations. Parents or guardians who believe a minor has accessed the Platform should contact jelebet support immediately.

13. Changes to This Policy

jelebet may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. Where changes are material, we will notify registered players via the email address on file or through a prominent notice on the Platform prior to the changes taking effect. The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. Continued use of the Platform following notification of a revised Policy constitutes your acceptance of the updated terms.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data subject rights, or need to report a privacy concern, please contact jelebet's Data Protection Officer through the 24/7 in-platform live chat. Written enquiries may also be submitted to our support email address displayed in the footer of this page. jelebet acknowledges all privacy enquiries within five (5) business days and aims to resolve substantive matters within thirty (30) calendar days, in compliance with NPC guidelines.